FINANCIAL NAVIGATOR PROGRAM
The Financial Navigators program is designed to help residents deal with the financial impact of the COVID-19 pandemic and is a critical part of the City of Milwaukee’s response efforts.
Access financial services by requesting a session below or call (414) 882-7440
Services available in Spanish. After requesting a session you can expect to receive a call from a Financial Navigator within 48 hours.
The City of Milwaukee, in partnership with Riverworks Development Corporation, has created the Financial Navigator program. Through this free service, Milwaukee residents can connect remotely with a trained Financial Navigator to receive one-on-one guidance on managing their financial issues. Trained Financial Navigators will work with residents over the phone to provide information and resources. Residents can call to receive help on a variety of financial topics including budgeting, mortgage assistance, and credit scores.
Milwaukee was selected to receive a grant and technical assistance to implement this program through the Cities for Financial Empowerment Fund.
Financial Navigation serviced will be delivered over the phone by employees of Riverworks Development Corporatio. Session length will generally last no more than 30 minutes. During the session, navigators will work work with clients to identify services to help address their financial concerns.
Topic areas clients commonly seek assistance with include:
accessing help affording rent payments
managing credit card debt
guidance on enrolling to receive various types of benefits
Navigators do not have ongoing relationships with clients or help them work through long-term action plans. Navigators also will not provide direct cash assistance to residents. They will help residents address financial issues, identify immediate action steps, and make referrals to other services, some of which may be able to offer financial assistance. They can also make referrals for in-depth financial counseling if needed
Download the following flyers to share with community residents and referring organizations: